Fees and Management Practices

I believe in straightforward relationships built on mutual respect and transparency – especially when it comes to discussing the investment in our work together. If you're wondering about the dollars and cents, here's my approach:

Fee Philosophy:

Fair and competitive among high-quality conflict resolution professionals

Flexible structures including project-based and hourly options to fit your needs

Pragmatic negotiations that honor both our needs (I've never let fees alone prevent great work together)

Value-focused rather than time-focused – I'm interested in outcomes, not billable hours

My Management Promise

When you work with me, you get undivided attention and seasoned expertise. I run a boutique practice deliberately designed to deliver exceptional service through a few simple principles:

I never overcommit because divided attention serves nobody well

I become a "quick study" in your specific context, saving time and increasing relevance

I'm available when you need me – including evenings and weekends when deadlines loom

Your project gets significant focus throughout its duration, not just periodic attention

You benefit from all necessary resources without unnecessary overhead

FAQs

How are ICMresolutions’ fees structured?
Fees depend on the nature, scope, and complexity of the work. Depending on the engagement, we may use a project-based fee, an hourly structure, or another arrangement that makes sense for the situation. Our goal is to be straightforward about costs and choose a structure that is fair to each of us.

Will I know the expected cost before we begin?
Yes. Once we understand the situation and the work involved, we discuss the anticipated scope and fee structure before moving forward. If the scope changes significantly along the way, we address that directly rather than letting surprises accumulate.

Is there a charge for the initial conversation?
No. The initial conversation is complimentary and is intended to help determine what is happening, whether ICMresolutions is a good fit, and what a sensible next step might be. There is no obligation to move forward.

The Bottom Line

I don't bill for every minute, and I pride myself on efficiency that respects your investment. My best evidence?

Clients come back – repeatedly! They return because we achieve true "resolutions" rather than mere "settlements" where people simply stop exploring to get a deal done.

When you're ready to discuss how I can help with your specific situation, let's talk. The initial conversation is always complimentary and comes with zero pressure… We both hate it!

The ICMresolutions Guarantee

We believe in the transformative power of our services, and we stand behind our results. If, after fully engaging with us, you aren’t delighted, we will make it right. All we ask is for feedback on what didn’t work so we can continue to improve our services for you and others like you.