Trainings

Where Other Consultants Come for Answers

Discover the transformative power of expert-led training that blends proven methodology with engaging delivery, creating lasting change that ripples throughout your organization.

Book a consultation to explore the right program for your team's needs

Converting Workplace Tension Into Collaborative Advantage

When unresolved conflicts drain productivity and damage key relationships, the right training makes all the difference between organizational paralysis and dynamic progress.

Consider my programs the equivalent of giving your team both a compass and a map... practical tools that help them navigate even the most challenging interpersonal terrain with confidence, skill, and just enough humor to keep the journey human.

"Mr. Imperati is, without a question, the best trainer I have encountered... His ability to understand his audience's working environment, and adapt his material accordingly, is amazing. His energy, humor, and rapport with his audience make him remarkably effective."

— James C., First Vice President, Institute of Internal Auditors

My Training Philosophy

Evidence-based approaches that combine academic rigor with real-world practicality

Interactive learning experiences that engage participants through multiple learning styles

Customized curriculum specifically tailored to your organization's culture and challenges

Practical application focused on tools participants can implement immediately

Strategic humor that disarms tension and makes complex concepts memorable

What Participants Will Learn

Conflict diagnosis: Identify the true nature of tensions without drowning in corporate jargon

Strategic intervention: Apply targeted approaches at exactly the right moment in the conflict cycle

Productive dialogue: Transform circular arguments into solution-focused conversations

Interest-based negotiation: Move beyond rigid positions to discover mutually beneficial outcomes

Implementation planning: Create accountability structures that ensure lasting change

What sets my coaching approach apart is straight talk that uncovers hidden agendas and gets the job done. No "touch-feely psycho-babble" or "incomprehensible legalese"... just practical guidance that maintains the relationships that matter most.

"Mr. Imperati's funny, self-critical life stories made the conference! He is the best teacher I have ever had... not only does he change how you visualize and will handle dispute resolution, but he ultimately transforms how you deal with all conflict in your everyday life."

— Elsie B., Prosecuting Attorney's Office

Resolving Business Conflict Permanently

Preserve Relationships While Righting the Ship

When closely-held business tensions threaten both bottom lines and valuable relationships, my targeted training programs equip your team with the skills to transform destructive conflict patterns into productive collaboration.

Learn how to:

Identify conflict triggers before they escalate

Build agreements that honor both business objectives and personal dynamics

Navigate difficult conversations with confidence, and

All while preserving the relationships that matter most.

Training & Open-Enrollment Programs

Building Lasting Conflict Resolution Capacit

Give your team the skills to manage disagreements effectively and transform potential conflicts into opportunities for innovation and growth.

From half-day workshops to comprehensive multi-session programs, our training delivers practical, evidence-based strategies with an engaging approach that makes complex concepts accessible (and dare I say, entertaining!).

Programs can be customized for your specific organizational needs or accessed through regularly scheduled open-enrollment opportunities for individuals and small teams.

"Sam is funnier than heck! His humor continually stayed on point with the presentation. Outstanding, masterful and practical! One of the best training sessions I've ever attended!"

— Workshop Participant

"[T]hank you for a spectacular introduction to mediation! The coverage of negotiation technique, the mediation process, ethics and mediation administration made this training a perfect fit for our needs. [I]t takes significant talent to turn a four-day session into an entertaining learning experience."

– Kenneth Andrichik, Senior Vice President, FINRA, New York, NY

Popular Training Programs

Conflict Resolution Fundamentals: Essential skills for navigating workplace tensions

Decision-Making Mastery: Strategic frameworks for enhanced executive judgment

Mediator Skills: 50 Ways to Break an Impasse: Advanced techniques for dedicated practitioners

Mediator Ethics: Balancing professional standards with practical reality

Public Policy Facilitation: Mediating effectively when everyone is watching

Custom Corporate Training: Tailored combinations to meet your specific needs

The ICM Difference in Training & Development

What sets our training approach apart is the perfect blend of substance, practical application, and strategic humor. Our programs deliver sophisticated concepts in digestible formats that stick, without drowning participants in theoretical jargon or reducing complex issues to overly simplistic frameworks.

Practical tools with immediate application.

Ready to Elevate Your Team's Skills?

Book a free confidential consultation

"… I write to thank you for your presentation at our conference in San Francisco this fall. Your program was full of inspiring observations and useful techniques, and your style was both highly professional and highly entertaining. My only regret was that we did not set aside a full day for you … Your program was the highlight of the conference for me and, from what I have heard since, for most, if not all the other participants. … "

– David Lombardi, Jr., Chief Circuit Mediator, Ninth Circuit, San Francisco, CA

"Thanks so much for the terrific presentation you gave to the Executive Officers Club... You were a big hit! You managed to combine a great deal of solid, nuts and bolts information with just the right dose of humor... As someone who also gives speeches, I take my hat off to you – you had our group in the palms of your hands. Our business executives absolutely loved you."

— Chuck W., Chairman Executive Officers Club

"Thank you for a spectacular introduction to mediation! The coverage of negotiation technique, the mediation process, ethics and mediation administration made this training a perfect fit for our needs. [I]t takes significant talent to turn a four-day session into an entertaining learning experience."

— Kenneth A., Senior Vice President, FINRA

"I thoroughly enjoyed his enthusiasm and energy - Very interactive, great handouts. Audience engagement and small group activities were great. He is awesome; love how interaction is such a major part of the learning process. Truly feel inspired to do the extra reading. Just loved all the resources provided, definitely my life will not be the same."