Our Process for Finding
the Right Service Fit for You
Turning Conflict Into Opportunity
– Sam Imperati, Executive Director, ICMResolutions
Services
Mediation
Facilitation
Executive Coaching
Training Programs
Best For
Disputes
Group Decisions and Strategy Development
Leadership Growth and Conflict Coaching
Team Development
Approach
Neutral, structured dialogue
Guided discussions
Executive Coaching
Training Programs
Outcome
Mutually agreed-upon resolutions
Clear outcomes and collectivebuy-in
Enhanced conflict management and decision-making skills
Improved practical skills designed for your group
Family Business Conflicts: Protect family dynamics while securing business continuity.
Commercial Disputes: Settle disagreements between partners and stake holders professionally.
Workplace Mediation: Foster productive teams and harmonious work environments.
Community Mediation: Build understanding and cooperation within your local communities.
Decision-Making Sessions: Streamlined group decision-making for impactful outcomes.
Strategic Planning Workshops: Structured, goal-focused planning that drives success.
Conflict Resolution Facilitation: Navigate high-stakes conversations with clarity and empathy.
Leadership Development: Cultivate resilient, conflict-ready leaders.
Communication Skills Training: Enhance clarity, impact, and empathy in conversations
Conflict Resolution Mastery: Practical skills for swift and effective dispute resolution(Internally.)
Negotiation Skills Workshop: Techniques for achieving win-win outcomes.(Externally).
Practical Communication Training: Empower your team to communicate with clarity and purpose internally and externally.
Conflict Resolution and Decision-making Insights: Transform conflict into opportunity with timely, practical solutions.
Leadership Mastery: Learn team management skills and decision-making strategies.
Building Collaborative Cultures: Foster trust and cooperation for organizational grow
The ICM's Conflict Resolution Navigator (CRN) is more than just a framework; it's your path to a stronger, more resilient business.
– Sam Imperati, Executive Director, ICMResolutions
Documenting goals and expectations.
Transforming drama into data to keep the focus professional.
Understanding arguments with a fact-based perspective.
Spotting roadblocks that hinder resolution.
(To Find Precious Gems!)
Uncover true interests to understand motivations.
Look at the big picture: assessing impact
over time and on relationships.
Find common ground to align stakeholders.
Generate multiple resolution options. Evaluate each option
Evaluate each option for alignment with goals and relationships.
Craft win-win solutions that
are sustainable and fair.
Clear documentation of agreements.
Safety nets for adjustments and new challenges.
Open communication to adapt as needs evolve.
Sam's performative brilliance and self-effacing humor tend to mask his more serious intellectual contributions to our field. Thank you, Sam, for being you!
— Jim M., Founder and General Counsel of Mediate.com
Mr. Imperati's ability to understand his audience's working environment, and adapt his material accordingly, is amazing. His energy, humor, and rapport with his audience make him remarkably effective.
— James C., First Vice President,
Institute of Internal Auditors
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