Our Process for Finding

the Right Service Fit for You

Turning Conflict Into Opportunity

We believe that every conflict is unique, and so is the solution

Our structured, exploratory approach ensures you get the correct fix for your fuss.

Discovery Consultation

We begin with a comprehensive consultation to understand the nature of your conflict, the key stakeholders involved, and your desired outcomes.

Needs Assessment

We evaluate the conflict's complexity, scope, and impact to identify the best resolution path.

Service Mapping

We outline the most effective services for your situation, from Mediation to Facilitation, Coaching, or Training Programs.

Customized Action Plan

Together, we craft a strategic plan tailored to your unique circumstances, ensuring clarity, efficiency, and measurable results.

Implementation & Support

We work alongside you to execute the plan, providing guidance, coaching, and real-time adjustments as needed.

Review, Reflection & Follow-Up to Ensure Success

We conduct a follow-up to assess outcomes, gather feedback, and solidify conflict management strategies for the future.

“You can either build a relationship & fix the problem or build a case & fix blame.”

– Sam Imperati, Executive Director, ICMResolutions

Services

Mediation

Facilitation

Executive Coaching

Training Programs

Best For

Disputes

Group Decisions and Strategy Development

Leadership Growth and Conflict Coaching

Team Development

Approach

Neutral, structured dialogue

Guided discussions

Executive Coaching

Training Programs

Outcome

Mutually agreed-upon resolutions

Clear outcomes and collective buy-in

Enhanced conflict management and decision-making skills

Improved practical skills designed for your group

Overview of Our Services

Mediation

Resolve disputes swiftly and effectively with our expert mediation services:

Family Business Conflicts: Protect family dynamics while securing business continuity.

Commercial Disputes: Settle disagreements between partners and stake holders professionally.

Workplace Mediation: Foster productive teams and harmonious work environments.

Community Mediation: Build understanding and cooperation within your local communities.

Facilitation

Guide critical conversations and strategic planning with confidence:

Decision-Making Sessions: Streamlined group decision-making for impactful outcomes.

Strategic Planning Workshops: Structured, goal-focused planning that drives success.

Conflict Resolution Facilitation: Navigate high-stakes conversations with clarity and empathy.

Executive Coaching

Empower leaders with the skills and confidence to manage conflict and drive growth:

Leadership Development: Cultivate resilient, conflict-ready leaders.

Communication Skills Training: Enhance clarity, impact, and empathy in conversations

Training Programs

Inspire your team, company, or organization with powerful insights and proven conflict resolution strategies:

Conflict Resolution Mastery: Practical skills for swift and effective dispute resolution(Internally.)

Negotiation Skills Workshop: Techniques for achieving win-win outcomes.(Externally).

Practical Communication Training: Empower your team to communicate with clarity and purpose internally and externally.

Conflict Resolution and Decision-making Insights: Transform conflict into opportunity with timely, practical solutions.

Leadership Mastery: Learn team management skills and decision-making strategies.

Building Collaborative Cultures: Foster trust and cooperation for organizational grow

The ICM's Conflict Resolution Navigator (CRN) is more than just a framework; it's your path to a stronger, more resilient business.

“You can either build a relationship & fix the problem or build a case & fix blame.”

– Sam Imperati, Executive Director, ICMResolutions

How We’ll Guide You

Our ICMRESOLUTIONS Conflict Resolution Navigator (CRN) is your

roadmap to resolution in 30 days or less. It is designed to bring clarity,
structure, and sustainable solutions to even the most challenging conflicts.

Step 1: Name That Problem (Without Naming Names)

We focus on identifying the real issues without assigning blame. This includes:

Documenting goals and expectations.

Transforming drama into data to keep the focus professional.

Understanding arguments with a fact-based perspective.

Spotting roadblocks that hinder resolution.

Step 2: Dig Deeper

(To Find Precious Gems!)

We dig beyond surface-level issues to uncover true interests, long-term goals, and shared values:

Uncover true interests to understand motivations.

Look at the big picture: assessing impact

over time and on relationships.

Find common ground to align stakeholders.

Step 3: Create Solutions (That Actually Work)

We work with you to:

Generate multiple resolution options. Evaluate each option

Evaluate each option for alignment with goals and relationships.

Craft win-win solutions that

are sustainable and fair.

Step 4: Make It Happen (Without Making it Weird)

The best solutions are the ones that are implemented well. We ensure:

Clear documentation of agreements.

Safety nets for adjustments and new challenges.

Open communication to adapt as needs evolve.

Sam's performative brilliance and self-effacing humor tend to mask his more serious intellectual contributions to our field. Thank you, Sam, for being you!

— Jim M., Founder and General Counsel of Mediate.com

Mr. Imperati's ability to understand his audience's working environment, and adapt his material accordingly, is amazing. His energy, humor, and rapport with his audience make him remarkably effective.

— James C., First Vice President,

Institute of Internal Auditors

Ready to Transform Conflict?

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