Our Process for Finding

the Right Service Fit for You

Turning Conflict Into Opportunity

We believe that every conflict is unique, and so is the solution

Our structured, exploratory approach ensures you get the correct fix for your fuss.

Discovery Consultation

We begin with a comprehensive consultation to understand the nature of your conflict, the key stakeholders involved, and your desired outcomes.

Initial Assessment

We evaluate the conflict's complexity, scope, and impact to identify the best resolution path.

Service Mapping

We outline the most effective options for your situation, from Mediation to Facilitation, Coaching, or Training Programs.

Customized Action Plan

Together, we craft a strategic plan tailored to your unique circumstances, ensuring clarity, efficiency, and measurable results.

Implementation & Support

We work alongside you to execute the plan, providing guidance, coaching, and real-time adjustments as needed.

Review, Reflection & Follow-Up to Ensure Success

We conduct a follow-up to assess outcomes, gather feedback, and solidify conflict management strategies for the future.

“You can either build a relationship & fix the problem or build a case & fix blame.”

– Sam Imperati, Executive Director, ICMResolutions

Best For

Disputes

Group Decisions and Strategy Development

Leadership Growth and Conflict Coaching

Team Development

Approach

Neutral, structured dialogue

Guided discussions

Executive Coaching

Training Programs

Outcome

Mutually agreed-upon resolutions

Clear outcomes and collective buy-in

Enhanced conflict management and decision-making skills

Improved practical skills designed for your group

Sam's performative brilliance and self-effacing humor tend to mask his more serious intellectual contributions to our field. Thank you, Sam, for being you!

— Jim M., Founder and General Counsel of Mediate.com

Mr. Imperati's ability to understand his audience's working environment, and adapt his material accordingly, is amazing. His energy, humor, and rapport with his audience make him remarkably effective.

— James C., First Vice President,

Institute of Internal Auditors

Ready to Transform Conflict?

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